Frequently Asked Questions

How can I reserve my tour package on

Simply click on your favorite tour to see tour detailed description. Click Book now button on the right side of the page. Fill in your information, especially your email and phone number, and Send message. Shortly we will contact you via either email or phone call to grabs all of your requirements and discuss about payment method. Normally, we let you to deposit some via bank transfer and pay the rest on arrival.

Can I deposit 50% of my booking value in advance and pay the rest later?

It is required that you pay 100% of your order value 24 hours before using services so as to ensure your reservation. During the time of using services, you will not have to pay any other fees (except your personal spending).

Is it easy to make order amendment and cancellation? Any charges?

In the event that you wish to make cancellation after having finished your payment, the refund will depend on cancellation policy of your booked tour/ hotel. You are recommended to have a thorough look at this policy before making reservation. In most cases, the amount shall be transferred to your bank account at latest 03 days after we receive your amendment/ cancellation notice. Here come the steps for you to cancel your reservation:
1. Check the cancellation policy publicized on You can also find this policy in the booking confirmation letter sent to your email.
2. Call our Customer Care Center at 84-4-6650-6262 to inform us your cancellation or just open the section of Contact us and send us an email. Remember to provide your order code.
3. A letter confirming your cancellation will be sent to your email and the refund is quickly implemented.

World heritage sites in Vietnam?

* Ha Long Bay in Quang Ninh province - (recognized in December 1994) * Phong Nha - Ke Bang National Park in Quang Binh province - (recognized in July 2003)
* Hue Imperial City in Central Vietnam (recognized in December 1993) * Hoi An Ancient Town - 30km south of Da Nang city (recognized in December 1999) * My Son Sanctuary - 69km southwest of Da Nang city (recognized in December 1999) * Thang Long Imperial Citadel - UNESCO World Heritage Site listed in 2010 * Ho Dynasty Citadel - UNESCO World Heritage Site listed in 2011
* Hue Royal Court Music - recognized as World Oral History Treasure and Intangible Culture in 2003 * Tay Nguyen Gong Music - recognized as masterpiece of the oral and intangible culture of humanity in 2005 * Bac Ninh Alternate Singing - recognized as Intangible Cultural Heritage in 2009 * Ca Tru Singing - recognized as Intangible Cultural Heritage in 2009 Xoan Singing - recognized as Intangible Cultural Heritage in 2011 Other sites in Vietnam are listed as World Biosphere Reserve: Can Gio Mangrove Forest, Cat Tien national park, Ca Mau Cape, Cham Island.

How about group and private Halong cruises?

Halong Bay has long been known worldwide as one of 29 most beautiful and attractive natural wonder of the world. If you have a passion for the bay, let go and experience peaceful and romantic atmosphere in our Halong Dragon Cruise. Designed as a traditional Asian junk, with 11 cabins, Halong Dragon Cruise has been launched in October 2010 for small group tour or family groups. The cruise boat is well-equipped with comfortable facilities, convenient restaurant and luxury rooms with toilet inside. We also provide private Halong cruises upon your requirement. Choosing us not only for its sophisticated services but well-trained and thoughtful crew who can take you to explore Halong tranquil scenery in the luxury way. See more photos and Halong itineraries at

Can I travel to Cambodia from Mekong Delta Vietnam?

Of course, from Chau Doc in Mekong Delta, there are fast boat and hydrofoil to Phnom Penh Cambodia. The trip takes about 4-5 hours and costs around 30$. Depart at 7:30 – 8:00 from Chau Doc the arrive in Phnom Penh at 13:00. You may apply for Cambodia visa on arrival at the border (about 20$).

Places to do trekking in Vietnam?

Sapa: Located at 1500 meters (4921 feet) above sea level in Vietnam's remote northwest mountains, Sapa is considered the best trekking spot in Vietnam. The region is so diverse that you can immediately find the beautiful changes in landscapes from one trekking route to another. The mountain terrain with magnificent scenery and rich nature, cool climate and colorful cultures of the ethnic minority peoples make Sapa and surrounding area a superb place for trekking.
Pu Luong Natural Reserve: Pu Luong is blessed with rich forest, limestone panoramas, magnificent rice terraces and breathtaking scenery. The reserve is located along two parallel mountain ridges, that run from north-west to south-east, and are divided by a central valley, which contains several human settlements and a large agricultural land area.
Mai Chau Valley: Mai Chau in the Northwestern Vietnam is the capital of the White Thai ethnic people. Everywhere, the houses-on-stilts border both sides of the roads. Mai Chau valley is also a very good place for people who like to have a real homestay with local people and do some activities such as walking, hiking and biking.
Cao Bang: This province in the northwest shares the borders with Ha Giang, Tuyen Quang, Bac Kan, and Lang Son. Cao Bang is blessed the tourism potential richness such as spread superb mountains, forests, rivers, streams and many wild and raw natural features.
Ha Giang: Ha Giang is a highly mountainous region in Northeastern Vietnam and contains the country’s northernmost point. Ha Giang has many high rocky mountains, limestone formations and springs; the important mountains are the Cam and Mo Neo.
Cat Ba National Park and Island: Cat Ba Island is the largest of the 366 islands that comprise the Cat Ba Archipelago, in which half of its area is covered by a national park. Forest and sea are combined together to make the unique beauty.
Ba Be Lake: Ba Be is Vietnam largest natural lake and is now the centerpiece of an extensive National Park. Here, you can take long trek to upper part of the lake or Nang river as well meandering along the rice terraces.
Cuc Phuong National Park: This is a forest of limestone mountainous region with a lot of caves. Interestingly, the connection between the national park to Ngoc Son reserved area or Pu Luong lush valley provides trekkers numerous cultural interaction where you are welcomed by smiling Thai, Muong tribes.
Nam Cat Tien Forest: Nam Cat Tien is a truly well-reserved forest with impressive biodiversity including many ancient trees which may live for a thousand years. Stream, waterfall and mountain blend well to give this forest an attracting beauty.
Kon Tum and Central Highlands: Central Highlands contain a distinct contrast from the tropical south, with an arid climate, rolling hills, and blue skies. Many visitors come here to see old battlefields or see the indigenous tribes.

Is Vietnam safe for tourists?

Vietnam is a relatively safe country to visit as there is no wars, no riots and no political chaos. However, in some areas, especially in HCMC, pickpockets and bag snatchers are so serious that you need to be cautious at all times. It’s better to leave valuable belongings such as expensive watches, and jewelry at home. Always keep your eye on your cameras and shoulder bags. Go out too late at night alone is not safe, especially in HCMC.

What is the time difference in Vietnam?

Vietnam is 7:0 hours ahead of UK. That means when it is 8:00 am in London UK, it is 3:00 pm in Hanoi Vietnam. Further, Vietnam is fifteen hours ahead of Los Angeles and twelve hours ahead of New York, one hour behind Perth and three hours behind Sydney.

How should I dress while traveling in Vietnam?

It depends on the specific area you are traveling to, as Vietnam climate is changeable from North to South. Temperatures are high all year round for southern and central Vietnam, so you can dress comfortably and casually. However, Northern Vietnam has a definite cooler season lasting from November to March and a coat may be necessary. Jeans are almost always fashionable except for business occasions.

Can I communicate with Vietnamese people in English?

English is a compulsory subject in Vietnam mainstream schools and is becoming more and more popular in the country. Most young people and those working in the tourist industry can communicate in English at a basic level. However, it’s quite difficult to find English spoken at small restaurants, local markets or anywhere off the tourist trail. For such situations, a basic phrasebook may be necessary. A few standard phrases (such as hello, thank you, how much is it? and goodbye) are always useful. If you get trouble with the numbers, give people a paper and ask them to write down prices, times etc.

Where can I change Vietnamese money?

You can change Vietnamese money at exchange desks in big hotels and at authorized foreign exchange banks in the main cities. Among the banks, Vietcombank usually offers the best exchange rates and charges the lowest commission (around 1-2%). Vietcombank does not levy commission when changing dollars cash into dong, though some other banks do. Ask for a mix of denominations so that you always have a few low-value notes in hand. Outside the main cities and tourist areas, authorized foreign exchange banks are few and far between. So if you're heading off the beaten path, stock up with enough cash (dollars and dong) to last the trip.

How to get a visa for Laos?

You can easily get Laos visa on arrival in most border crossings and all Lao International airports. Submit your original passport with at least 6 months of remaining validity and a blank page for a visa stamp, a visa application form, filled and signed by the applicant, 2 passport-size photos and visa fee. The fee is varied, depending on your nationality, for example, $42 Canada, $35 USA, UK and most of Europe, $31 Sweden, $20 China, etc. Japanese citizens and Cambodians do not need a visa.


Contact us.

  • Meet us.
    05 Hang Chieu Str.,
    Hoan Kiem Dist. Hanoi, Vietnam

    Working time: 8:30 - 17:30
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    (+84-24) 39233801 - 66506262
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